Building a Data-Driven Organization – White Paper

Building a Data-Driven Organization – White Paper

Books and Papers

Building a Data-Driven Organization

We live in a universe of data. Organizations seek to become efficient, and able to navigate change. Becoming data-driven offers them new tools and new insights to help them meet those goals.Organizations seek to become ever more efficient, and better able to navigate change, becoming data-driven offers them new tools and new insights to help them meet those goals

The wealth of data increasingly raises questions that challenge intuition. Businesses now capture data more transparently — and they see processes at more granular levels. Gut feelings about why something works or doesn’t no longer suffice. Data supports testing hypotheses, applying scientific tests to understand how a company may work more effectively. Data also leads to innovative insights about how goods and services perform in the market and how they deliver value to customers.

Adopting a data-driven perspective requires more fine-grained business goals and objectives. If organizations want to better manage through data and achieve business results, they need to reframe their mental models for how a business works, which management levers really matter, and how they approach problem-solving.

That’s why we need to visualize and understand data. A good example is the Power Management Cockpit created by Singularity Digital Enterprise which gives to any manager the X-ray of the company’s most important management indicators in a centralized view and allows informed business decisions supported by trustable, meaningful, and relevant business indicators.

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Building a Data-Driven Organization book

Building a Data-Driven Organization book

Books and Papers

Building a Data-Driven Organization

We live in a universe of data. Organizations have shifted their attention towards becoming more capable and efficient when handling data to create new business opportunities and obtain better results.

The wealth of data increasingly raises questions that challenge intuition. Businesses now capture data more transparently — and they see processes at more granular levels. Gut feelings about why something works or doesn’t no longer suffice. Data supports testing hypotheses, applying scientific tests to understand how a company may work more effectively. Data also leads to innovative insights about how goods and services perform in the market and how they deliver value to customers.

Adopting a data-driven perspective requires more fine-grained business goals and objectives. If organizations want to better manage through data and achieve business results, they need to reframe their mental models for how a business works, which management levers really matter, and how they approach problem-solving.

That’s why we need to visualize and understand data. A good example is the Power Management Cockpit created by Singularity Digital Enterprise which gives to any manager the X-ray of the company’s most important management indicators in a centralized view and allows informed business decisions supported by trustable, meaningful, and relevant business indicators.

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Singularity build the first chatbot with Generative Artificial Intelligence for customer service

Singularity build the first chatbot with Generative Artificial Intelligence for customer service

On November 15, Helena, a chatbot built by Singularity part of Devoteam in partnership with Microsoft and CTT – Correios de Portugal, was launched. Powered by Generative Artificial Intelligence (ChatGPT), aims to revolutionise the customer service experience.


Based on Microsoft Azure OpenAI technology, ‘Helena’ offers an unparalleled level of support to all CTT customers, providing real-time assistance that combines informational and transactional components.

Helena is more than just a chatbot; from now on, she represents an ally dedicated to customers who reinforces CTT’s commitment to offering quality service throughout the value chain, and it is available 24/7. CTT customers will be able to ask ‘Helena’ about the status of their order, what is the postal code of an address, what the store opening hours are, how to pay tolls , among many other information that are immediately available.

Singularity partnered Microsoft to develop a breakthrough trading solution for EDP.

Singularity partnered Microsoft to develop a breakthrough trading solution for EDP.

Singularity collaborates with Microsoft to develop GEMOS, the Global Energy
Market Operating System, designed exclusively for EDP.
GEMOS revolutionizes energy trading by streamlining the complex energy
trading process across multiple geographies on a massive and multi-country
scale.

The goal was to overcome operational and technological challenges, such as unification of data sources and real-time processing between data centers. The project demanded a robust and fail-safe architecture leveraging clustering over the cloud local centers, and local disaster recovery sites.

GEMOS is a cloud-based solution supported by Microsoft Azure technology that assures resilience and performance. It allows the integration of different variables and the automation and digitalization of the data reception and market offer placement processes.

With GEMOS, the EDP Group has the power to improve the management and control processes of their trading systems, adding analytics to support operators in negotiations and market operations. It’s a game-changer innovation in action.

Devoteam Expands Expertise in acquiring Singularity Digital Enterprise, a Data and AI Company in Portugal

Devoteam Expands Expertise in acquiring Singularity Digital Enterprise, a Data and AI Company in Portugal

Paris, France – October 12, 2023. Devoteam is excited to announce its recent acquisition of Singularity Digital Enterprise, a prominent data-focused company based in Portugal. This strategic move is a significant step forward for Devoteam’s expansion plans and reinforces its commitment to delivering cutting-edge data value propositions to clients worldwide.

“This acquisition aligns perfectly with our strategic focus on Cloud, Cybersecurity, and Data. Singularity’s expertise in data analytics, business intelligence, and AI will empower us to deliver even more comprehensive and innovative solutions to our clients,” said Cyril Lehmann, VP at Devoteam in charge of the global Data Driven team.

With this acquisition, Devoteam Group enhances its service portfolio, leveraging Singularity’s unique data-driven capabilities to enable smarter and more informed business decisions. The acquisition comes as part of Devoteam’s ongoing effort to reinforce its presence in key technology sectors across major geographical regions.

Bruno Tavares, CTO at Devoteam Portugal highlighted, “Singularity’s data expertise perfectly complements our existing capabilities. This acquisition not only enables us to strengthen our Data-Driven team in Portugal but also provides us with a significant competitive advantage in delivering advanced analytics for AI and other cutting-edge solutions.”

Singularity’s Managing Team and founders Pedro Martins and Hugo Cartaxeiro shared their enthusiasm for the acquisition, stating, “Joining forces with Devoteam is an exciting opportunity for Singularity. Our shared entrepreneurship spirit and vision for leveraging data and AI to drive faster business growth for our clients complement seamlessly, and we are eager to contribute our expertise to Devoteam’s ambitious projects.”

Bruno Mota, Managing Director at Devoteam Portugal, emphasized the strategic significance of the acquisition for the local market: “This acquisition accelerates our growth in Portugal, allowing us to acquire skills that were previously unavailable in the country. It also enables us to consolidate existing competencies, creating a robust centre of excellence that will drive technological innovation in the region.”

With offices in Portugal, Singularity has more than 60 data experts, who work with various technologies and strategic partners, such as Microsoft, which has resulted in a portfolio of +200 projects implemented in the largest Portuguese companies.