News and Media

Singularity build the first chatbot with Generative Artificial Intelligence for customer service

On November 15, Helena, a chatbot built by Singularity part of Devoteam in partnership with Microsoft and CTT – Correios de Portugal, was launched. Powered by Generative Artificial Intelligence (ChatGPT), aims to revolutionise the customer service experience.

Based on Microsoft Azure OpenAI technology, ‘Helena’ offers an unparalleled level of support to all CTT customers, providing real-time assistance that combines informational and transactional components.

Helena is more than just a chatbot; from now on, she represents an ally dedicated to customers who reinforces CTT’s commitment to offering quality service throughout the value chain, and it is available 24/7. CTT customers will be able to ask ‘Helena’ about the status of their order, what is the postal code of an address, what the store opening hours are, how to pay tolls , among many other information that are immediately available.

Managing the Risks of Generative AI

Managing the Risks of Generative AI

Generative artificial intelligence (AI) has become widely popular, but its adoption by businesses comes with a degree of ethical risk. A clear framework aligning generative AI goals with business objectives is essential, along with operationalizing ethical AI...